Accessibility Statement for the Israel Museum Shop website and store
General
The Israel Museum Shop is committed to making its website and services accessible to the public in accordance with the Equal Rights for Persons with Disabilities Law, 1998, and the Equal Rights for Persons with Disabilities (Service Accessibility Adjustments) Regulations, 2013, including Regulation 35 for internet services.
Standards compliance
The website has been developed and adapted to conform to Israeli Standard IS 5568 at level AA, based on WCAG 2.0. Some content may be undergoing continuous accessibility adjustments.
Website accessibility features
• Full keyboard navigation with logical focus order and visible focus outlines.
• Text enlargement supported via browser shortcuts.
• Sufficient color contrast between text and background, with a high-contrast control where available.
• Alternative text for images and symbolic buttons where applicable.
• Avoidance of flashing content.
• Hierarchical headings and semantic markup of components.
• Compatibility with common screen readers and up-to-date browsers.
• Skip links to main content.
• Clear labels and input error messages on forms.
• Declared language on site documents.
Browsers and assistive technologies
The site is tested on current browsers. Use with assistive technologies, including screen readers, is supported subject to the capabilities of the software and browser.
Third-party content
The site may include third-party components or plugins outside our control, including payment systems, maps, embedded videos, and external documents. Such components may present accessibility gaps.
Documents and downloadable files
If a document on the site is not fully accessible, you may request an accessible version. We will provide an accessible alternative within a reasonable time.
Alternative service channels
Information and services can be provided through alternative channels, including telephone and email, subject to request and eligibility.
Physical store accessibility
This statement also covers customer service accessibility at the store.
• Address and opening hours are available.
• Designated accessible parking and an access path are available nearby.
• Accessible entrance, wide aisles, and wayfinding signage are provided.
• Accessible service counters are available.
• Assistive listening devices are installed at the checkout.
• Service animals are permitted as provided by law.
Contact for accessibility requests, reports, and suggestions
For assistance, to report an accessibility issue, or to request accessible information or services:
Phone +972 2-670-8883
Email [email protected]
We review every request and respond within 60 days of receipt, as provided in the Regulations.
Accessibility coordinator
Accessibility inquiries may be directed to the Accessibility Coordinator using the contact details above. Where relevant, the coordinator’s name and service hours will be provided.
Exemptions and reservations
Where an adjustment would impose a disproportionate burden under the Regulations, a brief justification will be provided here and a reasonable alternative will be offered.
Statement updates
This statement was last updated on September 2, 2025. We continue to audit and improve accessibility on an ongoing basis in line with applicable law and standards.
